This statement sets out the policies relating to the collection and use of your personal information by Rand Club and its associated businesses, 33 Loveday Street, Marshalltown, Johannesburg South Africa. It applies to your conduct on the website www.randclub.co.za
Your personal information is important to us
We recognise that your privacy is very important and that you have a right to control personal information. We know that providing personal information is an act of trust and we take that seriously. The following sections set out how we handle and protect your personal information and safeguard your privacy.
How we collect information about you
There are two ways we collect information about you:
If you are not or do not log in as a user
Whenever you visit the website, our servers automatically record information about your usage of the website, such as the time of the visit, its duration and the pages you visit. This is to help us understand what parts of our web site our users enjoy the most. If you have not identified yourself on the web site, such as by registering or logging in as a member, the information we collect about you remains anonymous.
If you purchase one of our products or services
When you purchase a product or a service, we collect certain information, such as your name, e-mail address and credit card details, so that we can process your orders, authenticate details or help customers who experience problems.
How we use and disclose your information
We will not disclose any information about you without your consent unless:
- it is required by law;
- we believe it necessary in order to provide you with a service which you have requested;
- we suspect that your use of the website is unlawful;
- we need to protect the rights or property of Rand Club, associated businesses, other customers or any member of the public; or
- to lessen a serious threat to a person’s health or safety.
We will never share your personal information with a third party or allow a third party to promote its products and services directly to you without your explicit consent.
In order to operate the website or deliver a service you have explicitly requested, we sometimes share your personal information with an affiliate or with a service partner such as the website host, which operates the site on our behalf.
Service messages and promotional messages we send to you
We send our customers service e-mails, which contain important information about updates, changes and developments at Rand Club and its associated businesses, such as if we take down a service which we know you are currently using, or, if we have improved a service and want to communicate its new functionality to you. For you to continue to make the most of what’s available on the website, it is essential that we send these communications.
From time to time, we will send you offers, newsletter and upcoming events from our carefully selected partners and e-mail newsletters to which you have subscribed.
You can manage the type of information you receive from us by telephoning us on 011 870 4260 8am – 5:00pm Monday to Friday, or emailing us at firstname.lastname@example.org
How we store your information and keep it secure
We will take all reasonable steps to keep secure any information we hold about you and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
What to do if you have a problem or question
If you make us aware of any ongoing concerns or problems with our website, we will take these issues seriously and work to address these concerns. You can contact us by telephoning us on 011 870 4260 (9am – 5:00pm Monday to Friday), or emailing us at email@example.com